Shipping Information

New Zealand: our shipping rates to New Zealand is a flat $25.00. If your shipping fees are less than this due to weight, then we will refund you the difference and notify you.

Australia Post: Delivery of your order is with Australia Post, using their services to offer fast and safe deliveries. As much as possible, we avoid the use of plastic mailers by sending your order in a compostable mailer. 

We offer free standard shipping to all domestic orders over $150.00.

Otherwise we offer the standard shipping rate of $8.95 for Australia.

NOTE: We take out up to $100.00 insurance within Australia for every order.  Please contact us if you feel your order is taking too long to arrive and we will assist you with enquires.

Tracking your orders from Thea With Love - Thank you again for placing an order with us. After receiving your order you will receive a confirmation email. Orders placed Friday and over the weekend will be delivered to Australian Post by the next 2 business day. Please allow another 1 to 2 business days extra when WA has a public holidays. We then send you a tracking number.  PLEASE CHECK YOUR JUNK MAIL FOR TRACKING EMAILS.

NOTE : We have found that sometimes you may enter the incorrect email address at checkout. When this happens we haven't a way of sending you your order confirmation details or tracking number. We are notified with "returned mail". One way to rectify this - add your phone number at checkout and we can contact you regarding this matter.

Delays may occur due to Covid.

Sending within the same state - metro up to 2 business days once order is delivered to Aust Post

Sending country - up to 5 business days once order is delivered to Aust Post.

Sending interstate - Metro up to 3 to 14 business - days depending on  lodgement and destination points.

International Shipping - For international orders we offer a standard flat fee of $25. We do not cover customs duties and taxes. 

​Once your order has been shipped, Thea With Love can not accept not responsibility for loss, delivery delay or any damage to your package.

For international orders, the customer is responsible for all customs/duties fees imposed by each country. 

Economy air does not provide tracking.

Please contact us at if you have anymore questions or concerns and we will be more than happy to assist you. We hope you have enjoyed shopping with us.

Australia Post Pricing -

Regular          -  $8.95

Express         -  $12.95

 

Contacting us

 

Who designed the textile prints on the products?

Jan Brown, co-founder and principal graphic designer of Thea With Love, lovingly designs all the textile and nursery art prints.

 

Where are Thea With Love products designed & made?

We have a passionate design team based in Perth Western Australia, where our pre and post development is carried out. Digital Patterns and Tech Packs are then emailed to our wonderful GOTS certified manufacturer Macrofast (jabaresh@macrofast.com) based in Tiruper Tamil Nadu, India for sampling and production. We visited Macrofast and spent a week at their factory getting to know staff and management. Their hot ginger tea is the best!

We have teamed up with ethical companies in China and communicate with them on a weekly basis ensuring that our knitted garments and fringe swaddles are ethically made using 100% cotton. We have developed friendships with our Chinese partners. Our designs are exclusive to Thea With Love. 

Why begin with Australiana prints?

Australia’s animals, flowers, birds and water creatures are some of the most unique and beautiful in the world. Yet, many of the high-quality products for little ones feature roses, rabbits, foxes, bears and other animals and wildlife from distant places. At Thea With Love we are endlessly inspired by the wonderment of Australia’s environment, and we’re also passionate about making this accessible in the everyday lives of babies and children. This desire came about initially because we wanted our own children and grandbabies to not only be knowledgeable about the environment they were growing up in, but likewise feel inspired by its beauty. So while we hope that our products bring Australian children and families joy, we’re also excited about the possibility of celebrating and showcasing this beauty and uniqueness, through our products, word-wide.

What is GOTS?

GOTS stands for Global Organic Textiles Standard.

GOTS is a textile production certification that limits the use of toxic bleaches, dye and other chemical inputs during the production process of textiles. It is internationally recognised as the most rigorous organic textile standard because it goes well beyond simply verifying the organic farming process to also include all steps of manufacturing and health of the employees involved.

 

What standards have to be met to obtain the GOTS “organic” label?

To obtain the GOTS “organic” label, a product must:

  1. Contain at least 70% certified organic natural fibre.
  2. Not be treated with, formaldehyde or any other toxic substances.
  3. Be coloured with non toxic dyes.
  4. Be produced in a mill that enforces strict social and environmental. standards, treating their employees and the environment with respect.
  5. Thea With Love has met these standard by working closely with Macrofast (jabaresh@macrofast.com) our Gots Certified Company.

                                                      

Compostable bags for individual orders.

It is impossible to avoid the use of all plastic but for your individual orders, we are doing our best and sending out our beautiful garments in hero compostable bags.  

 Contact us

 +61 0404996959