Returns:               

If you purchase from us and you don't love our products or you are disappointed then our "Thea With Love Returns Policy" will accept your return and refund your money.  When placing your order we stronly recommend that you add your phone number, so if need be we can contact you. 

When returning your items, can you please make sure our products are returned in the same condition in which you have received them - unused, unwashed, swing tags still attached. All packaging returned and unspoiled - Topknots and bows not untied, worn or stretched or taken from packaging. Beanies not be worn, stretched or swing tags removed. PLEASE RETURN WITHIN 14 DAYS OF RECEIPT OF YOUR PRODUCTS!

Please include a copy of your invoice with your return. Invoice is sent online only with order confirmation. You can contact us via our contact page to arrange a return or an exchange and we will be more than happy to assist you. As mentioned above please add phone number with order so we can discuss any issues you may have.

Note : Orders that are over $170 and have been sent with free shipping, will have all money refunded, except the free shipping fee.

Postage Fees: We do not cover postage costs for cancellations or returns. Your postage fees are deducted from your refund. The return postage fees are paid for by you.

Merchant Fees : All merchant fees will be deducted from your refund. Example : fees from Paypal, Afterpay. 

Proof of Postage & Responsibility

As the parcel remains your responsibility until it arrives back with us, ensure that you obtain proof of postage in case you need to contact us about your return. Please make sure you items are packaged properly and can't be damaged in transit.

Original condition

If an item is returned to us damaged, worn or in an unsuitable condition, or removed from its original packaging, bows untied, tags removed and not included, then unfortunately we won't be able to give you a refund.  

After we have received and inspected the goods, we will organise and exchange, credit note or refund your payment in full, minus the initial shipping costs. We will notify you via email. 

 

Faulty Items:

We are very sorry if you have received faulty items. We do check every item before sending to you but as we are only human some faults may be overlooked. We want to sort out any issues with faulty items straight away. It is very important that you have a pleasant shopping experience with us and we are very pleased that you have chosen to purchase our baby goods for your loved ones. So if you find a fault please don't hesitate to contact us, via our contact page or phone. You'll need to provide your order number, details of the faulty item, and a description of the fault. We will communicate with you via our email or phone. We follow the old rule "customer is always right" shipping fees are refunded with faulty items.

Incorrect Items:

We are very sorry if you have received incorrect items. We want to sort out any issues with incorrect items straight away, so that we can ensure you have a pleasant shopping experience with us.

If one of the items you received isn't what you ordered, please return it to us and we'll refund you in full including postage. Please see contact page for email contact or phone number. 

If you still want the order and they're still in stock, please order them through our website as normal. 

Lost or damaged item during transit: We ship with Australia Post. If your order is lost in transit, or damaged please contact Australia Post and contact us too via our email. We will work with you and Aust Post to resolve issues. If your order is a large order, then we suggest you add signature on delivery and add insurance. 

Thank you so much for supporting our small business,

THEA WITH LOVE 

How do I return goods?

Australia Post

  • Return through your local Australia Post Office.
  • Please email us through our contact page and we will gladly assist you with your returns.
  • Your return will be processed in approximately 10 working days and we aim to refund you within 14 days
  • Return Address : THEA WITH LOVE
  • P.O. Box 105, Midland Perth, Western Australia
  • Mobile : 0404995959