Thank you for shopping with THEA WITH LOVE
We love our products and spend many, many hours designing the artistry on each garment and many more hours chatting to our lovely manufacturers, perfecting our products, so as not to disappoint you! We want you to have the most fulfilling shopping experience. So if you purchase from us and you don't love our products or you are disappointed then our "Thea With Love Returns Policy" will accept your return and refund your money. Can you please make sure our products are returned in the same condition in which you have received them - unused, unwashed, swing tags still attached and all bows which secure our folded swaddles not untied...(our manufacturers tie the perfect bow). All packaging returned and unspoiled - Topknots not untied, worn or stretched or taken from packaging. Beanies not be worn, stretched or swing tags removed. PLEASE RETURN WITHIN 14 DAYS OF RECEIPT OF YOUR PRODUCTS!
Please include a copy of your invoice with your return. You can contact us via our contact page to arrange a return or an exchange and we will be more than happy to assist you.
Note : Items that are purchased with a discount code, are the same as a sales items and are not able to be returned or refunded.
Note : Orders that are over $150 and have been sent with free shipping, will have all money refunded, except the free shipping fee, as it can cost Thea With Love up to $18.00 and above to send your package calculated on the weight of your order.
Postage Fees: We do not cover postage costs for cancellations or returns. Your postage fees are deducted from your refund. The return postage fees are paid for by you.
Merchant Fees : All merchant fees will be deducted from your refund. Example : fees from Paypal, Afterpay.
Proof of Postage & Responsibility
As the parcel remains your responsibility until it arrives back with us, ensure that you obtain proof of postage in case you need to contact us about your return. Please make sure you items are packaged properly and can't be damaged in transit.
If an item is returned to us damaged, worn or in an unsuitable condition, or removed from its original packaging, bows untied, tags removed and not included, then unfortunately we won't be able to give you a refund.
After we have received and inspected the goods, we will organise and exchange, credit note or refund your payment in full, minus the initial shipping costs. We will notify you via email.
We are very sorry if you have received faulty items. We do check every item before sending to you but as we are only human some faults may be overlooked. We want to sort out any issues with faulty items straight away. It is very important that you have a pleasant shopping experience with us and we are very pleased that you have chosen to purchase our baby goods for your loved ones. so if you find a fault please don't hesitate to contact us, via our contact page. You'll need to provide your order number, details of the faulty item, and a description of the fault. We will communicate with you via our email. We follow the old rule "customer is always right"
We cannot exchange or offer a refund on an item purchased during a sale, unless it is faulty.
We are very sorry if you have received incorrect items. We want to sort out any issues with incorrect items straight away, so that we can ensure you have a pleasant shopping experience with us.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you. Please see contact page for email contact. Do ask for proof of postage from post office and ensure you keep it safe, in case we need to look at it later on.
If you still want the order and they're still in stock, please order them through our website as normal. The easiest way to do this is to log into 'My Account', view your original order, and then add the items to your shopping bag.
Lost or damaged item during transit: We ship with Australia Post. If your order is lost in transit, or damaged please contact Australia Post and contact us too via our email. We will work with you and Aust Post to resolve issues. If your order is a large order, then we suggest you add signature on delivery and add insurance.
Thank you so much for supporting our small business,
THEA WITH LOVE
How do I return goods?
- Return through your local Australia Post Office.
- Please email us through our contact page and we will gladly assist you with your returns.
- Your return will be processed in approximately 10 working days and we aim to refund you within 14 days
- Return Address : THEA WITH LOVE
- P.O. Box 105, Midland Perth, Western Australia