Knitted Baby Beanie Milky Coffee

Care information

1. Cold machine-wash only.

2. Do not bleach or tumble dry

3. Line dry in shade.

4. Iron on a warm setting.

5. Dry clean when needed.

6. Wash Dark colours separately. Do not soak. Reshape only while damp.

Please click on the ruler icon next to the sizes. If not listed on the size chart then please read sizes in the product descriptions.

Shipping from Perth, Australia

Please allow 24-48 business hours for your order to ship

During peak sale or launch periods, please allow an additional 7 business days for dispatch

FREE Standard shipping for orders over $150

Trademark: #1996826 Thea With Love 

Located Perth  Western Australia

Please double check your address. If you have entered the incorrect address please email and send us a text message. We receive so many emails and some can be easily missed. Once your order has been sent we can't redirect it.

Phone +61 404996959

Shipping information: 

Free Shipping : standard shipping for orders over $150- Australia only

We ship worldwide! 
Australia Post: overseas shipping is NOT free. 

https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times

Call Australia Post phone: 131118 (8am to 6pm) for updated delivery times. 

If you need your order in a hurry, then we suggest Express Shipping. We are located in Perth WA. Depending on your location and once your order has been lodged with Australia Post, it can take up to 3 to 11 business days or more, until you receive your order. There can also be delays due to the weather, flight availabilities and other unexpected delays. Once your order has been delivered to Australia Post, we are not liable for any delays.

We offer the standard shipping rate of $10.95 for Australia. 

Express shipping $13.95 for Australia. 

Overseas Shipping: 

We ship overseas to all countries. 

New Zealand - flat standard rate $18.00 

We ship overseas for a standard flat rate of $29.00.

Duties & Taxes:

We are not responsible for any import or duty taxes imposed by your country.

Please check these charges before placing your order. 

Any unclaimed parcel from the post office is the responsibility of the purchaser. If your parcel is returned to us due to not being collected from the post office, the buyer is responsible for the shipping costs to have it resent once we receive the parcel back. 

Tracking your orders from Thea With Love - Thank you again for placing an order with us. After receiving your order you will receive a confirmation email.

Orders placed Friday and over the weekend will be delivered within 3 business days to Australian Post.

Weekdays - we post within 3 days after receiving your order. The time it takes to receive your order is then in the hands of Australia Post and the postcode zones. Please allow up to 4 business days extra or more, when WA has public holidays or we have sales. Once your order is processed we will send you a tracking number.  PLEASE CHECK YOUR JUNK MAIL FOR TRACKING EMAILS. 

Sending within the same state - metro up to approx 2 business days once your order is delivered to Aust Post 

Sending interstate - Metro up to 3 to 11 or more business - days depending on time of lodgement and destination points. 

Overseas - Please check with your local post office or Auspost website for time schedules, duties and taxes. We do not cover taxes and duties for overseas countries. 

Once your order has been shipped, Thea With Love can not accept responsibility for loss, delivery delay or any damage to your package. 

Incorrect address - If you place an order and enter an incorrect address then your order not be delivered. It will be returned to us. We will then notify you and send you a credit note to the value of the order minus shipping and bank fees.

Economy air does not provide tracking. 

Please contact us at if you have anymore questions or concerns and we will be more than happy to assist you. We hope you have enjoyed shopping with us. 

Australia Post Pricing - 

Regular                - $10.95 

Express                - $13.95 

New Zealand        - $18.00 standard 

Overseas             -  $29.00 

Contacting us 

• +61 404996959 
• hello@theawithlove.com.au 
• thea.with.love@gmail.com

Trademark: #1996826 Thea With Love 

Located Perth  Western Australia

Returns & Exchanges Policy:

TAKE NOTE: WE OFFER STORE CREDIT ON RETURNS!

AUSTRALIA POST - We are not responsible for your order once it leaves our warehouse. However if you are concerned about your order and its whereabouts, please contact us. We are happy to help you !

FAULTY ITEMS | Major failure 

We have a strict quality control procedure, we thoroughly check everything but if for some reason you think you have received a faulty item or items are missing from your order, please contact us by email within 7 business days of receiving your order. Faulty items do not include change of mind. By consumer law if your item has a major fault we offer a full refund within 7 business days and are happy to do so. Please submit clear photos detailing the faulty items and send to us via email. Once we have received your email we will send you the address so that you can return the faulty items.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

What makes a product fault major

A major fault means the product:

• is unsafe
• is very different from the description or sample
• has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand
• can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time.

Please take care reading our product descriptions and note that our photos show clearly the items that you are purchasing. We clearly point out any defect in a product. If in doubt please call us or email with your concerns and we are happy to help you. When you look at our products and scroll through you can clearly see "Further Information | Contact" whereby we have added our phone number and email. Purchasing online can be difficult, so please contact us if you have any doubts or questions before placing an order. We are here to help!

A minor fault:

• According to consumer law - The business does not have to offer a replacement or refund for a minor problem, although it can choose to do this.

Please contact us by email and show clear photos of the minor fault and we can offer  a partial refund into your account or a credit note. This would be negotiated so that we both come to a fair agreement.

PHOTO STYLING | front images are for styling inspiration only. Please refer to product descriptions for accurate details. We do not offer a refund if you have not read our product descriptions and then place an incorrect order. We will offer a credit note instead minus all shipping fees.

CHANGE OF MIND | EXCHANGE

We want you to be 100% happy with your purchase from us, which is why we offer returns for credit on our items for change of mind. Change of mind returns includes colour, sizing and style. Our customer’s satisfaction is our number 1 priority. We want you to absolutely love your items, have the correct fit and be confident in your purchases with us. Please look carefully at our sizing charts. If you order an item and find that the item is too small and we don’t offer a larger size then we are happy for you to return the item for a credit note / gift card. We do not offer a refund as we have provided clear measurements and brought this to your attention before purchasing with us.

• All change of mind returns must be completed within 7 business days of receiving your items.
• Any item returned for change of mind must be returned in the condition you received it
  
• All packaging/tags must still be intact
• Items must not be washed and items must be in unused/unworn condition
• There must be no perfume, animal hair or stains and free of odour on returned items
• Items that are purchased on sale are final and are not eligible for a change of mind return
• All shipping costs are non-refundable on change of mind returns. The cost to return your items are the responsibility of the purchaser.
• Please note that change of mind returns are eligible for a STORE CREDIT ONLY

Shipping costs are non-refundable unless you have received faulty items.

Return costs of items are the responsibility of the purchaser.

HOW TO RETURN YOUR ITEMS FOR CHANGE OF MIND FOR A CREDIT NOTE

1. Contact us by email ONLY within 7 days of receiving your items. Please include your full name, order number and item you are wishing to return. 

Email: hello@theawithlove.com.au with the subject as "RETURN #*order number*"

2. RECEIVING A STORE CREDIT:

• All returns will be assessed. Once your return has been delivered to us, please allow up to 7 business days for your return or exchange to be assessed.  If we accept your returned item, then we will provide you with a store credit to the same value of the item paid (i.e the price you paid for it excluding any shipping).
•  Unless the item is faulty or we mistakenly sent you an incorrect item, all shipping costs are at the buyer's expense. The risk in the item remains with you until it is received by us.
• Lodge your parcel at your nearest post office. We recommend you paying for tracked shipping, as we do not accept responsibility of any returns lost in transit.
• Please note | If you have purchased your item with a discount code, you will be issued the exact value you paid for your item, not the full RRP.

Extract From Consumer Affairs

• Consumers’ responsibilities – goods The law aims to give consumers and sellers a fair go. It is not designed to protect consumers if they are careless or make unreasonable demands. There are several circumstances when consumers are not entitled to a remedy from the seller. Sellers do not have to give refunds, credit or exchanges if consumers: • change their minds, decide they do not like the goods or have no use for them (except in cases where other legislation provides for a ‘cooling off’ period – for example, door-to-door sales) • discover they can buy the goods cheaper elsewhere (except where the seller provides a guarantee that the goods cannot be purchased cheaper elsewhere) • examine the goods before buying and ought to have seen any obvious fault • had the defect drawn to their attention before buying (for instance, when goods were labelled as seconds, or faults were clearly marked) • damage the goods by using them in a way they were not meant to be used.

https://www.accc.gov.au/

 Located Perth  Western Australia

Our contact:

• hello@theawithlove.com.au
• +61 404996959
• We recommend adding your phone number to your order. If we have any issues with your order we can contact you immediately.