SHIPPING
Shipping Information
Trademark: #1996826 – Thea With Love
Located in Perth, Western Australia
📍 Please Check Your Address Carefully
Before placing your order, ensure your shipping address is correct.
If you entered the wrong address, please email AND text us immediately. We receive a high volume of emails, and a text message will ensure we see your request quickly.
Once your order has been shipped, we are unable to redirect it.
📞 Phone: +61 404 996 959
📧 Email: hello@theawithlove.com.au
🚛 Shipping Options
Australia
| Shipping Method | Cost | Details |
|---|---|---|
| Standard Shipping | $10.95 | Free for orders over $160 |
| Express Shipping | $13.95 | Recommended if you need it urgently |
⏱ Delivery Time Estimate:
We are located in Perth, WA. Once lodged with Australia Post, delivery may take 3 to 11+ business days, depending on your location.
Delays may occur due to weather, flight capacity, or peak seasons.
Once your parcel has been handed to Australia Post, delivery timeframes are outside our control.
🌏 International Shipping
We ship worldwide via Australia Post.
| Location | Cost |
|---|---|
| New Zealand | $18.00 flat rate |
| All Other Countries | $29.00 flat rate |
🚫 Overseas shipping is not free.
🌐 Delivery times vary by country. Please check your local post authority or visit:
https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times
📌 Duties & Taxes:
Import duties and taxes are not included. These are the responsibility of the customer. Please check your country’s regulations before placing your order.
📦 Tracking Information
After placing your order, you will receive a confirmation email.
Once your order has been dispatched, we will send your tracking number.
🔔 Please check your junk or spam folder for tracking emails.
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Orders placed Friday or on weekends are dispatched within 3 business days.
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Weekday orders are dispatched within 3 business days.
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During sales and public holidays (WA), processing times may be longer.
Estimated Delivery Times (After Dispatch)
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Within WA (metro): approx. 2 business days
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Interstate (metro): 3–11+ business days
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International: varies by country and customs processing
Economy Air does not include tracking.
🚫 Unclaimed or Incorrect Address Parcels
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If your parcel is not collected and is returned to us, or if an incorrect address was provided, the buyer is responsible for new shipping costs if the item is to be reshipped.
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A credit note will be issued for the order value minus shipping and payment processing fees if reshipping is not requested.
📞 Need Help?
We are here to help and want your order to arrive safely.
Contact Us:
📧 hello@theawithlove.com.au
📞 +61 404 996 959
