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🚚 Shipping Information

We’re a small Australian brand based in Perth, Western Australia 
Every order is packed with care and sent via Australia Post.

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🇦🇺 Australia Shipping

• Free Standard Shipping on orders over $170
• Free Express Shipping on orders over $250

Shipping is automatically calculated at checkout — no code needed.

Please visit the Australia Post website to enquire about lead times here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

(our postcode is 6936)

Once your order is fulfilled and dispatched by our team, you will receive an email with a tracking link for your order.

You will be able to track your order here by using your tracking number: https://auspost.com.au/mypost/track/search

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🚛 Shipping Rates

• Standard Shipping: $11.95 (2–10 business days)
• Express Shipping: $14.95 (1–4 business days)

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📱 Mobile Number Required

To meet Australia Post delivery requirements, a mobile phone number is required at checkout.

This allows:

• Delivery updates
• Tracking notifications
• Contact if there’s an issue with your parcel

Your number is used for delivery purposes only.

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📍 Check Your Details Carefully

Please double-check your shipping address before placing your order.

If you need to make a change:
👉 Email and text us straight away so we can catch it in time.

Once your order has been dispatched, we’re unable to redirect it.

📞 +61 404 996 959
📧 hello@theawithlove.com.au

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⏱ Delivery Time

Orders are dispatched within 1–2 business days.

After dispatch:

• WA Metro: ~2 business days
• Interstate: 3–11+ business days

Delivery timeframes are set by Australia Post and may vary during busy periods.

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🌏 International Shipping

We ship worldwide via Australia Post.

• New Zealand: $18 flat rate
• All other countries: $29 flat rate

Please note: Free shipping does not apply to international orders.

Delivery times vary by country.

For international packages, we recommend using your tracking number on your local postal carrier’s website to track your parcel. E.G. For our USA customers, please use USPS tracking system.

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📦 Tracking

You’ll receive:

• An order confirmation email
• A tracking link once your order is on the way

(Check your junk/spam folder just in case.)

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📌 Duties & Taxes

International orders may be subject to duties or taxes, depending on your country.
These are the responsibility of the customer.

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🚫 Returns Due to Address Issues

If a parcel is returned due to an incorrect address or not being collected:

• Re-shipping costs will apply
• Or a store credit will be issued (minus fees)

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🤍 Need Help?

We’re always happy to help.

📧 hello@theawithlove.com.au
📞 +61 404 996 959