Returns & Exchanges

We want you to feel confident when shopping with Thea With Love.

If something isn't quite right, we're here to help.

This policy explains our voluntary Change of Mind Return Policy. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

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Change of Mind Returns

We gladly accept approved Change of Mind returns for store credit within 14 days of delivery.

To be eligible, items must be:

• Unworn, unused and unwashed.
• In their original condition.
• With all original tags attached.
• Free from marks, stains, odours, pet hair or other signs of use.
• Returned with any original accessories or packaging supplied with the item.

Items that do not meet these conditions may not be accepted under our voluntary Change of Mind Policy.

Customers are responsible for return postage costs. We recommend using a tracked postal service, as returned parcels remain the customer's responsibility until they are received by Thea With Love.

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Gift Box Returns

Every Thea With Love Gift Box is carefully prepared and beautifully presented to create a special gifting experience.

Gift Boxes may be returned under our Change of Mind Policy within 14 days of delivery, provided they are returned:

• Complete.
• Unused.
• Unworn.
• Unwashed.
• In their original condition.

This includes the magnetic gift box, clothing, accessories, original tags, ribbon, tissue paper, gift card and all presentation items originally supplied.

Gift Boxes that have been personalised, written on, damaged after delivery, or are missing any original items or packaging cannot be accepted for a Change of Mind return.

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Gift Box Handling Fee

Because every Thea With Love Gift Box is carefully inspected and beautifully presented before it leaves us, approved Change of Mind Gift Box returns are subject to a 10% handling and repacking fee, up to a maximum of $15 per approved return request.

This fee helps cover the additional time required to inspect, quality check and carefully repackage each returned Gift Box to our presentation standards.

This fee does not apply:

• Where you are entitled to a remedy under Australian Consumer Law.
• To approved returns made under our Gender Unknown Gift Box offer.

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Partial Returns

If only part of an order is returned, your store credit will be calculated using the amount actually paid for the approved returned item or items.

Where applicable, we may recalculate your order to determine whether it still qualifies for:

• Free shipping
• Bundle pricing
• Multi-buy offers
• Promotional discounts

Any adjustment will be clearly shown when your return is processed.

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Free Shipping

If your original order qualified for free shipping and a Change of Mind return reduces the value of the items you keep below the free shipping threshold that applied when you placed your order, the original shipping cost paid by Thea With Love may be deducted from your store credit.

If the retained order still meets the original free shipping threshold, no shipping adjustment will apply.

These adjustments apply only to voluntary Change of Mind returns and do not affect your rights under Australian Consumer Law.