Returns & Exchanges

We want you to feel confident when ordering from Thea With Love.

If something isn’t quite right, we’re here to help.

Change of Mind Returns

We offer returns for store credit within 14 days of receiving your order.

Items must be:
• Unworn and unwashed
• In original condition
• With all tags attached

Return postage is the responsibility of the customer and must be sent with tracking.

Gift Orders

We understand gifts may be sent directly to the recipient or given at a later date.

Our 14-day return period begins from when the order is delivered.

• If your order is sent directly to the recipient, the 14-day period begins from the date it is delivered to them.
• If your order is delivered to you to gift later, the 14-day period begins from when it is delivered to you.

Items may be carefully opened by the recipient for inspection, but must remain unworn, unwashed, and in original condition with tags attached to be eligible for return.

Exchanges

If you need a different size or style, we’re happy to help.

• Email us to let us know which item you’d like instead
• Return your original item within 14 days (unworn, with tags attached)

Once we receive and approve your return, we will issue store credit so you can place a new order for your preferred size or style.

Faulty or Incorrect Items

Every item is carefully checked before dispatch.

If you receive an item that is faulty, incorrect, or missing, please contact us and we will resolve this as quickly as possible.

Under Australian Consumer Law, you are entitled to a refund or replacement for items with a major fault.

Shipping

Once your order leaves our warehouse, it is lodged with Australia Post.

If you have any delivery concerns, we are always happy to assist.

How to Return

Please email us first to request a return.

Email: hello@theawithlove.com.au
Subject: RETURN #OrderNumber

Once approved, we will provide return instructions and the return address.

Include in your email:
• Full name
• Order number
• Item(s) being returned

Once received, please allow up to 7 business days for processing.

Need Help?

If you’re unsure about sizing, fit, or choosing the right piece, please reach out before ordering — we’re here to help.

Email: hello@theawithlove.com.au