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Returns & Exchanges Policy

Trademark: #1996826 — Thea With Love
Located in Perth, Western Australia

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 Important Notice

We offer STORE CREDIT on change-of-mind returns.
Refunds are only available for items with a major fault, as required by Australian Consumer Law.

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 Shipping Responsibility – Australia Post

Once your order leaves our warehouse, it is in the care of Australia Post. If you are concerned about the location or progress of your parcel, please contact us — we are always happy to assist you.

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🔍 Faulty Items (Major Failure)

We quality check every item before dispatch. However, if you believe you have received:

• A faulty item, or

• Your order is missing an item

Please email us within 7 business days of receiving your order with:

• Your order number

• Clear photos showing the issue

If the fault is classified as a major failure, you are entitled to a full refund or replacement as per Australian Consumer Law.

A major fault includes if the product:

• Is unsafe

• Is significantly different to the description or sample

• Has a serious issue that would have stopped you from buying it

• Cannot be used for its intended purpose and cannot be repaired within a reasonable timeframe

If you are unsure, simply contact us — we are here to help.

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🛠 Minor Faults

For minor issues:

• Please email us with clear photos

• We may offer a repair, partial refund, or store credit

• This will be discussed with you to reach a fair outcome

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Photo Styling & Product Descriptions

Our front images are styled for inspiration. Please refer to the written product description for exact details.

If an order is placed incorrectly due to not reading the description, a store credit (minus shipping costs) will be provided — not a refund.

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 Change of Mind Returns (Store Credit Only)

We understand that colour, size or style preferences can change. To ensure a great fit and shopping experience, we gladly accept returns for store credit when:

✅ Conditions:

• You email us within 7 business days of receiving your item

• Item is unused, unworn, unwashed, and in original packaging with tags attached

• Item is free from perfume, stains, odours, and pet hair

🚫 Not Eligible for Change-of-Mind Returns:

• Sale or discounted items

• Items purchased using discount codes (store credit will be issued for the amount paid, not full RRP)

• Shipping costs are non-refundable

Return postage is at the customer’s expense.

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📦 How to Return for Store Credit

1. Email us: hello@theawithlove.com.au
   Subject line: RETURN #YourOrderNumber
   Include your full name, order number, and the item you wish to return.

2. Post the item:

   • Use tracked shipping (we are not responsible for lost returns)

   • Once received, please allow up to 7 business days for assessment

   • If approved, a store credit will be issued for the amount paid (excluding shipping)

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📘 Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Law. You are entitled to:

• A replacement or refund for a major failure

• Compensation for any reasonable loss or damage

• Repair or replacement for goods that fail to be of acceptable quality

Consumers are not entitled to a refund or replacement if:

• They change their mind or find the product cheaper elsewhere

• The fault was shown or described before purchase

• The product was misused or not used as directed

For more details visit: https://www.accc.gov.au

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📞 Need Help?

We know purchasing online can be difficult. If you are unsure about sizing, colours, or fabric — please contact us before you order.
We're here to help you choose confidently!

📧 hello@theawithlove.com.au
📍 Based in Perth, Western Australia